Legal

Terms of Service

Last updated 7 October 2026. Re-issued from the version dated 15 April 2025.

This website is owned and operated by CSH Group Pty Ltd trading as Shaped (ABN 44 648 874 882) ("we", "us", "our"). These Terms of Service ("Terms") govern your access to and use of our website, shaped.com.au, and any related services, including enquiries, proposals and communications ("Services").

By using our website, you agree to be bound by these Terms and our Privacy Policy. If you do not accept these Terms, you must not use our Services.

1. Use of our website

You may use our website for lawful purposes only. You must not:

  • Violate any applicable local, state, national, or international law
  • Interfere with the operation of the website or servers
  • Attempt to gain unauthorised access to any part of the website or systems
  • Use the website to transmit spam, viruses, or malicious code
  • Use our content, trademarks, or intellectual property without permission

We reserve the right to suspend or terminate your access if you breach these Terms.

2. Enquiries and proposals

Our website allows you to send us an enquiry, book a call, or answer a short questionnaire about your business. When you do:

  • You agree to provide accurate and complete information about your business and the process you want help with
  • Any price shown on the website, or produced by the questionnaire, is a starting point for scoping and may change once we have reviewed your requirements
  • Proposals are not binding until formally accepted in writing by both parties

We reserve the right to decline an enquiry at our sole discretion.

These Terms apply to all the services that are displayed on our website at the time you access it. All information, descriptions and examples that we provide about our services are as accurate as possible. However, we are not legally bound by such information, descriptions or examples, and outcomes described for one client are not a promise of outcomes for another.

3. Engagements and payment

If you accept a proposal and engage our services, a separate written agreement applies. It will set out, among other things:

  • Scope, deliverables and acceptance
  • Deposit, milestone and payment terms
  • Timelines and the inputs we need from you
  • Where your data lives and which AI providers, if any, process it
  • Intellectual property in what we build
  • Cancellation or variation conditions

Where these Terms and a written agreement differ, the written agreement prevails. Payment terms will be outlined in your agreement or invoice. Unless otherwise agreed, payment is due according to the terms stated on your invoice.

4. Timelines

We will make reasonable efforts to meet agreed timelines; however, delivery may vary based on:

  • Timely access to your systems, data and people
  • Changes in scope
  • Availability and behaviour of third-party platforms and AI providers
  • Supplier or service outages outside our control

Delays outside of our control will not constitute a breach of these Terms. We are not liable for consequential loss arising from delays.

5. Warranties and Australian Consumer Law

Nothing in these Terms excludes or limits your rights under the Australian Consumer Law (ACL). You are entitled to certain guarantees under the ACL that cannot be excluded, including that services will be carried out with due care and skill.

To the extent permitted by law:

  • We disclaim all warranties, express or implied, except those required under the ACL
  • Our liability is limited, at our discretion, to re-performing the services or refunding the amount paid

6. Intellectual property

All content on our website, including text, images, logos, designs and layouts, is owned by or licensed to us and is protected by intellectual property laws. You may not reproduce, modify, or distribute any part of our content without our express permission.

Names of third-party platforms and products mentioned on this website (for example monday.com, Make, Anthropic, OpenAI) are trademarks of their respective owners. Mention of a platform does not imply a partnership, certification or endorsement unless we say so explicitly.

7. Third-party links

Our website may contain links to external websites. These links are provided for your convenience only. We do not endorse or control those sites and are not responsible for their content, availability, or privacy practices.

8. Limitation of liability

To the maximum extent permitted by law, we are not liable for any loss, damage, cost, or expense arising from:

  • Your use or inability to use our website
  • Delays, interruptions, or errors in content
  • Reliance on information provided on the website

This includes loss of profits, data, goodwill, or indirect or consequential damages.

9. Changes to these Terms

We may update these Terms at any time by posting a revised version on our website. Your continued use of the website after changes are posted constitutes your acceptance of those changes. We recommend checking back regularly.

10. Governing law

These Terms are governed by the laws of the State of Victoria and the Commonwealth of Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of that State.

11. Contact us

For any questions regarding these Terms or our services, please contact us:

CSH Group Pty Ltd trading as Shaped
Email: hi@shaped.com.au
Phone: 1300 403 567
Address: 1/6 Northgate Drive, Thomastown VIC 3074