AC Laser
AI quoting and inbox automation for a Melbourne sheet-metal manufacturer. Client named with permission.
- AI agents
- Workflow automation
- Custom software
Quotes that took days now take minutes
Emails across 12 months of sales traffic analysed and classified by AI
Every quote request, order and enquiry identified, with a confidence score a human can check
The problem
Quoting sheet-metal work took days. Every job started in the sales inbox, where quote requests, orders and general enquiries arrived mixed together, and staff triaged, priced and replied by hand. Slow quotes cost work, and the inbox was the bottleneck for the whole front office.
What Shaped built
An instant-quoting platform
Customers get a price in minutes instead of waiting days for a manual estimate.
An AI inbox pipeline
AI reads the sales inbox, classifies every message, and identifies each quote request, order and enquiry. Every classification carries a confidence score, so a human can check the calls that matter before anything is actioned.
In build
AI agents that interpret CAD files and build the bill of materials, extending the same pipeline from "read the email" to "price the part".
Why it matters
Manufacturing is where automation can't fake it. This pipeline runs against a live factory's real sales traffic, with human review built in until trust is earned on the numbers. It covers two AI delivery patterns end to end: intelligent routing, in the email classification, and workflow automation, in the instant quoting.
If it survives a factory, it will survive your business
Fifteen minutes. Bring your messiest process.
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